1.Acknowledgements

2.Keeping Parents Happy
Acknowledging The Differences In Parenting Styles; What Are Parents Looking For With Regard To Childcare?; Common Problems And How To Avoid Them; Dealing With Complaints;

3.Keeping Children Happy
Children’s Rights; Providing For Children’s Needs; Missing Mummyor Daddy?; Settling In;

4.Safety In The Childcare Setting
The Importance Of Safety; Essential Guide For Promoting Safety In The Home;

5.Factors Influencing Children's Behaviour
Separation And Divorce; Other Kinds Of Separation; Re-Marriage; Bereavement; The Birth Ofanew Baby; Moving House; Starting School; Unemployment; Race, Culture And Religion; Child Abuse; Concluding Points;

6.Unwanted Behaviour
What Triggers Unacceptable Behaviour?; Setting Boundaries; Policies; Sticking To The Rules; Tantrums; Bribery; Bullying; What Schools Can Do In The Event Of Bullying;

7.Encouraging Positive Behaviour
Empowerment; Positive Role Models; Rewards; Responding To Unacceptable Behaviour; Ignoring Unacceptable Behaviour; The Law And Smacking;

8.Child Development
Milestones In Growth And Development; Areas Of Growth And Development; Birth To One Year; Factors Which May Affect A Child’s Growth And Development; One To Eight Years;

9.Suitable Activities For Children
Planning Appropriately; Birth To 12 Months; One To Two Years; Two To Four Years; Four To Five Years; School-Aged Children; Combining The Care Of Children Of Different Ages;

10.Observations And Assessments
Why Do Childminders Need To Observe The Children In Their Care?; Defining ‘observation’and ‘assessment’; Methods Forobserving And Assessing Children; Types Of Observation; Using Observations To Plan For Children’s Needs; Daily Childminding Plan; Evaluation